Depiction of Embedding the Consumer Duty—a spotlight on assessing fair value and customer communications

Embedding the Consumer Duty—a spotlight on assessing fair value and customer communications

Due to high demand, Oxera and UK Finance are running this workshop again. The FCA’s Consumer Duty has now come into force, and the regulator is already taking action under the new regime particularly in relation to ‘fair value assessments’.

This interactive workshop will focus on how to further embed the Consumer Duty in your organisation, with a spotlight on two key areas of FCA attention – assessing fair value, and customer communications.

The feedback from previous participants included: ‘[This is the] first truly practical application of what the Consumer Duty means’, and ‘Will help enormously with our implementation!’.

What is fair value? We will take you through practical concepts and tools to assess fairness of pricing and customer outcomes, and explain how to evidence this using behavioural economics, data analytics and business model analysis.

How to design effective customer communications? We will take you through the do’s and don’ts, and when and how to test and optimise customer communication, using the latest insights from behavioural economics.

The agenda will include:

  • What is the new toolkit? Practical insights from behavioural economics, data analytics and science, and business model analysis.
  • How to assess fair value?
  • How to design and test effective customer communication?
  • Connecting the dots: designing best practice Management Information.

Find out more and register here.

Course Details
25 Oct 2023 (10:00 GMT) (13:30 GMT)
This event is online.
Course Leaders