Depiction of Retail and Consumer

Retail and Consumer

From supply to buy: unlocking the retail journey

Leveraging insights from one retail market to another is a proven strategy to unlock profit.

Our retail experts understand the impact of regulation and competition policy, but also offer extensive cross-sectoral knowledge. This means we can secure the best outcome for your business.

Unlocking the black box of consumer behaviour

Understanding consumer behaviour is key to success in retail.

Consumers are complex, and understanding their choices is complicated. To be a market leader, you need to understand what drives their behaviour, and you need to be able to anticipate this behaviour accurately.

Behavioural economics combines behavioural science, psychology and economics, revealing why consumers do what they do, and predicting what they will do. Armed with this knowledge, you can take the correct decisions to drive growth today—and plan for tomorrow.

After all, really knowing your consumers and delivering excellent consumer outcomes is the best way to boost your bottom line.

Pinpointing the customers you want

Robust competition assessments in retail markets are informed by geo-spatial analysis: which consumers do you compete for, and where do you find them?

We are among the leading European experts in compelling geo-spatial economic analysis, from isochrones in Italy to catchment areas in Copenhagen.

Directing you to supply chain success

Our Retail experts provide insightful supply chain assessments, which can be vital in avoiding competition risk while also delivering commercial opportunities.

We analyse supply chains for e-commerce operations and physical retail, advising clients on supplier/retailer agreements—including complex selective distribution schemes.

Our experience

We’ve worked across a wide range of retail markets in Europe and the UK, for major players like Arriva, Carrefour, Co-op Group, Compare the market, Direct Line Insurance, Mastercard, Tayto Group, and Virgin Media.

Retail and Consumer Insights

The growth of self-employment and the so-called ‘gig economy’ enabled by the rise of digital platforms (and digitalisation more broadly) offers new opportunities for those who prefer flexible working arrangements,…
The ‘death of the high street’ has been seriously debated in the UK since 2011 when the Portas Review highlighted the effects of internet shopping, out-of-town shopping centres, congestion, and…

The competitive landscape for payments: a European perspective

The competitive landscape for retail payments in Europe is in a period of considerable upheaval. This is due to entry by new providers (for example, digital wallets, credit-transfer-based payment methods, cryptocurrencies and peer-to-peer services), technological changes that have increased the importance of e-commerce (for instance, mobile payments technology), and regulatory initiatives. Read More

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How can the DMA promote value creation in Europe’s digital economy?

How can the DMA promote value creation in Europe’s digital economy? Date: Wednesday 12 May 2021 Time: 16.00–17.30 CET, 15.00–16.30 GMT, 10.00–11.30 EST Join us for a panel discussion with expert academics and policymakers on how the European Commission’s proposal for a Digital Markets Act can be adapted in order… Read More

Image depicting How can the DMA promote value creation in Europe’s digital economy?